Baldwin Preaux Wash ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at baldwinpreauxwash.com (the "Site"), how we use it, and the choices you have. By using the Site or our services, you agree to the practices described below.
1. Information We Collect
Information you give us
When you request a quote, fill out a contact form, book a service, or chat with us, you may share:
- Name, email address, phone number, and service address
- Details about the property or service you are requesting
- Any messages, photos, or notes you choose to send
Information collected automatically
Like most websites, we automatically collect basic technical information when you visit the Site, including:
- IP address, browser type, device type, and operating system
- Pages viewed, referring URLs, time on page, and click activity
- Approximate location based on IP address
Cookies and analytics
We use cookies and similar technologies to keep the Site working, remember preferences, and understand how visitors use it. We use the following analytics and advertising tools:
- Google Analytics 4 for traffic and engagement reporting
- Microsoft Clarity for session replays and heatmaps
- Meta (Facebook) Pixel for ad measurement and retargeting
You can disable cookies in your browser settings. Doing so may affect how the Site functions.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and provide pressure washing services
- Schedule appointments, send confirmations, and follow up on jobs
- Process payments and keep records of completed work
- Improve the Site, our services, and customer experience
- Send occasional updates, promotions, or service reminders if you opt in
- Comply with applicable laws and protect against fraud or abuse
3. SMS and Text Messaging
If you give us your phone number, we may text you about your quote, appointment, or job status. Standard message and data rates apply. You can opt out at any time by replying STOP. Replying HELP returns help info. We do not share or sell mobile opt-in data with third parties for their marketing purposes.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers that help us operate the business, such as hosting, analytics, scheduling, payment processing, and email or SMS delivery
- Professional advisors like accountants and attorneys when needed
- Authorities when required by law, subpoena, or to protect rights, property, or safety
- A successor in connection with a merger, sale, or transfer of assets
5. Data Retention
We keep customer information only as long as needed to provide services, meet legal and tax obligations, and resolve disputes. When information is no longer needed, we delete it or anonymize it.
6. Your Choices and Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information we no longer need
- Opt out of marketing emails or texts at any time
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time frame.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage on the internet is 100% secure, so we cannot guarantee absolute security.
8. Children's Privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
9. Third-Party Links
The Site may link to third-party sites such as social media or review platforms. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be highlighted on this page.
By using the Site, you acknowledge that you have read and understood this Privacy Policy.